Refund Policy

Royal Drive Golfcarts (Pty) Ltd

At Royal Drive Golfcarts, we are committed to delivering premium-quality products and a seamless customer experience. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

Returns Eligibility

Due to the nature of our products, returns are only accepted under the following conditions:

• The golf cart is defective or damaged upon delivery
• The product received does not match the confirmed order specifications
• The issue is reported within 48 hours of delivery

All claims must be supported with clear photos, videos, and a detailed description of the issue.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind after purchase
• Incorrect orders placed by the client
• Normal wear and tear after use
• Customized or specially ordered golf carts

Inspection & Approval

Once a return request is submitted:

1. Our team will review the claim and supporting evidence
2. If approved, instructions for return or resolution will be provided
3. The product may be subject to inspection before final approval

Royal Drive Golfcarts reserves the right to decline any return that does not meet the above conditions.

Refund Process

If a refund is approved:

• Refunds will be processed via the original payment method
• Processing time is typically 5–10 business days after approval
• Any applicable logistics or handling costs may be deducted where relevant

Exchanges

Where possible, we prioritize replacement or repair over refunds to ensure minimal disruption to our clients.

Cancellations

• Orders may only be cancelled before dispatch
• Once an order has been shipped, it cannot be cancelled
• Custom orders cannot be cancelled once production or sourcing has begun

Our Commitment

We stand behind the quality of our products and are dedicated to resolving any legitimate concerns with professionalism and fairness. Our goal is to ensure every client receives the value and service expected from a premium brand.